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Gillian A. Maxwell

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INT J CONTEMP HOSP MANAG

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Gordon Lyle

Gordon Lyle,Business Administration & Economics

Gordon Lyle

Publications: 1 | Citations: 5

Fields: Business Administration & Economics

Collaborated with 1 co-author in 2002 | Cited by 13 authors

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Publications (1)

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Strategic HRM and business performance in the Hilton Group (Citations: 5)

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Journal: International Journal of Contemporary Hospitality Management - INT J CONTEMP HOSP MANAG , vol. 14, no. 5, pp. 251-252, 2002

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Citations (5 times by 5 publications)

Experience Marketing: An Empirical Investigation

Journal: Journal of Relationship Marketing , vol. 10, no. 3, pp. 167-201, 2011

The Human DimensionA Review of Human Resources Management Issues in the Tourism and Hospitality Industry (Citations: 9)

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Journal: Cornell Hospitality Quarterly - CORNELL HOSP Q , vol. 51, no. 2, pp. 171-214, 2010

A Media Perspective on HRD (Citations: 1)

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Journal: Advances in Developing Human Resources , vol. 9, no. 1, pp. 58-71, 2007

The effects of customer contact on conformance quality and productivity in Chinese service firms (Citations: 8)

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Journal: International Journal of Quality & Reliability Management , vol. 23, no. 4, pp. 367-389, 2006

Managing Customer Service Levels and Sustainable Growth: A Model for Decision Support (Citations: 1)

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Conference: Hawaii International Conference on System Sciences - HICSS , vol. 6, pp. 112a-112a, 2006

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