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Authors
(1297)
Anna S. Mattila
11
Charles L. Martin
11
Kenneth E. Clow
8
Rajshekhar Raj G. Javalgi
7
Michael R. Bowers
7
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Journals
J SERV MARK - Journal of Services Marketing
Journal of Services Marketing,J SERV MARK,Industrial Organization
J SERV MARK - Journal of Services Marketing
Publications: 831
|
Citation Count: 12,350 (Self-Citation: 1049)
Year Range: 1987-2012
Fields of study:
Industrial Organization
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Publications
(831)
Service loyalty: accounting for social capital
Tim Jones
Journal:
Journal of Services Marketing - J SERV MARK
, vol. 26, no. 1, pp. 60-75, 2012
Fan identification, Schadenfreude toward hated rivals, and the mediating effects of Importance of Winning Index (IWIN)
Vassilis Dalakas
,
Joanna Phillips Melancon
Journal:
Journal of Services Marketing - J SERV MARK
, vol. 26, no. 1, pp. 51-59, 2012
Explanations: if, when, and how they aid service recovery
Graham Bradley
,
Beverley Sparks
Journal:
Journal of Services Marketing - J SERV MARK
, vol. 26, no. 1, pp. 41-51, 2012
Other customers in a service encounter: examining the effect in a restaurant setting
Namin Kim
,
Moonkyu Lee
Journal:
Journal of Services Marketing - J SERV MARK
, vol. 26, no. 1, pp. 27-40, 2012
A quarter of a century: reflections of the first 25 years of the Journal of Services Marketing
Charles L. Martin
Journal:
Journal of Services Marketing - J SERV MARK
, vol. 26, no. 1, pp. 3-8, 2012