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User involvement in information systems development: a conflict model and empirical test

User involvement in information systems development: a conflict model and empirical test,Management Science,D. Robey,D. Farrow

User involvement in information systems development: a conflict model and empirical test   (Citations: 35)
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    • ...Robey and Farrow [31] developed a constructive conflict model that used only conflict resolution as the dependent variable without any success criteria, but later their model was expanded to also include project success as the criterion variable [32]...

    Xiaobo Xuet al. IT infrastructure capabilities and IT project success: a development t...

    • ...While conflict does not necessarily have a detrimental effect on group outcomes, we focus on relational conflict (also referred to as interpersonal conflict), which reduces cooperation and teamwork (Rahim, 1985), fuels hostility, and often results in a winner and loser (Robey & Farrow, 1982)...
    • ...Some researchers have argued that relational conflict, reflective of inter-personal hostility, reduces cooperation and lowers group performance, while taskbased conflict stimulates positive outcomes such as creativity and increases group effectiveness (Montoya-Weiss et al., 2001; Rahim, 1985; Robey & Farrow, 1982)...

    Laku Chidambaramet al. Diversity: Is There More Than Meets The Eye? A Longitudinal Study of t...

    • ...Active user involvement during design and development can create more realistic expectations (Ives & Olson, 1984), assist in conflict resolution through increased user influence (Barki & Hartwick, 2001; Keen, 1981), improve communications with the development team (McKeen et al., 1994), result in a more accurate specification of requirements, and bring about better user understanding of the system (Boland, 1978; Gefen & Keil, 1998; ...

    David Gefenet al. IT acceptance: managing user---IT group boundaries

    • ...Active user involvement during design and development can create more realistic expectations (Ives & Olson, 1984), assist in conflict resolution through increased user influence (Barki & Hartwick, 2001; Keen, 1981), improve communications with the development team (McKeen et al., 1994), result in a more accurate specification of requirements, and bring about better user understanding of the system (Boland, 1978; Gefen & Keil, 1998; ...

    David Gefenet al. IT acceptance: managing user—IT group boundaries

    • ...In general, the more intense interpersonal interactions created in interactive methodologies are likely to increase the opportunities for direct communication and also increase the opportunity for conflict [41]...
    • ...However, the hope is that such conflicts can be constructively managed by providing greater opportunity for open communication and mutual influence [41,42]...

    Daniel Robeyet al. Traditional, iterative, and component-based development: A social anal...

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