Chapter 2: Gaining Competitive Advantage with Decision Support Systems
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IntroductionInformation systems have significantly improved the processing of businesstransactions. Managers and MIS professionals have created important transactionorientedStrategic Information Systems. In some organizations, the search forstrategic opportunities remains focused on enhancing business transaction processing(TPS). This focus on operations is too narrow. Although business transactions caninvolve managerial decision-making, redesigning a transaction processing system...