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Continuous Quality Improvement in Higher Education

Continuous Quality Improvement in Higher Education,Robert V. Hoggl,Mary C. Hogg

Continuous Quality Improvement in Higher Education   (Citations: 18)
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Summary Higher education faces a new era as a result of changes in the way people view colleges and universities. Expectations for better performance in terms of teaching and producing competent college graduates are increasing. One model for higher education is the success of many companies that have bettered their overall performance and products using "total quality management" (TQM). TQM is primarily concerned with increasing customer satisfaction through an integrated framework that examines the relationships between various systemwide elements and makes data-driven decisions to reduce errors and waste in processes. To do this, managers must create an environment in which employees take joy and pride in their work and are empowered to make changes. This paper examines the need for continuous quality improvement in higher education; the role of academic statisticians in changes in higher education; some of the strategies and techniques colleges and universities are employing related to TQM at college and department levels; what individual instructors can do in terms of making improvements in higher education; and the role and importance of a personal quality vision in such an overall effort for organizational change. In addition, it is the authors' intent that the paper be a source for ideas about improving teaching and ways to think about issues related to TQM on campus.
Published in 1995.
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    • ...Many authors have discussed ideas for enhancing statistical education (for example see ASA Committee (1980), Garfield (1995), Hoerl et al. (1993), Hogg & Hogg (1995), Snee (1993), Vere-Jones (1995) and Wild (1995)...

    Bovas Abraham. Implementation of Statistics in Business and Industry

    • ...As Bob and Mary Hogg document (Hogg and Hogg 1995), quality tools are being widely adopted in the nonacademic areas of universities and pressure is building to apply them to teaching...
    • ...The paired papers by Hogg and Hogg (1995) and Wild (1995) ofier a starting point for further discussion...

    David S. Moore. Quality, Statisticians, and Universities

    • ...But as Hogg & Hogg (1995) and the pages of Change and Higher Education attest, the collection of exciting success stories about the application of TQM to the administrative side of universities is growing rapidly-stories of elimination of wasted effort and expenditure coupled with real, measurable improvements in services delivered...
    • ...Zahn (1990), Hau (1991), Hansen (1993), Roberts (1993), Bateman & Roberts (1993) and Hogg & Hogg (1995), is still at the "grass roots" experimental level...
    • ...The previous paper, Hogg & Hogg (1995), gives a brief overview of TQM as it is used in industry...

    C. J. Wild. Continuous Improvement of Teaching: A Case Study in a Large Statistics...

    • ...Higher Education [4,5] provides a framework to guide the actual development of our teaching-learning approach...

    M. B. Leonet al. Short Period Teaching-Learning Cycles

    • ...We have to create an environment in which students and teachers enjoy their respective tasks and are empowered to make positive and continuous changes [3 ]...
    • ...As Hoggs [3 ] said: “Academicians should be ashamed of themselves if they offer programs that have no integration of course work, no vision and no sense of a coherent whole”...

    Mario B. Leónet al. Towards a global improvement of Engineering Maths Teaching

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