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KM-Mail: An Approach for Sharing, Evaluating and Organizing Knowledge-Rich E-Mail

KM-Mail: An Approach for Sharing, Evaluating and Organizing Knowledge-Rich E-Mail,Yu-n Cheah,Kee Guan Lim

KM-Mail: An Approach for Sharing, Evaluating and Organizing Knowledge-Rich E-Mail  
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In today's Internet-connected world, knowledge-rich e-mail is a popular means of communication between domain experts in 'mission-critical' situations. However, traditional e-mail discussion groups and protocols have certain shortcomings that limit their effectiveness in expert knowledge sharing and reuse. To address these weaknesses, alternative strategies can be employed to enhance the knowledge management capabilities of the Internet in general and e-mail in particular. We present a novel knowledge management-based e- mail (KM-Mail) framework that capitalizes on the utilization of e-mail for knowledge sharing and reuse. We will also outline a mechanism to allow the evaluation and organization of knowledge shared via e-mail.
Conference: Information and Knowledge Engineering - IKE , pp. 641-645, 2003
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