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Sequential patterns in information systems development: an application of a social process model

Sequential patterns in information systems development: an application of a social process model,10.1145/214174.214178,ACM Transactions on Information

Sequential patterns in information systems development: an application of a social process model   (Citations: 58)
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We trace the process of developing and implementing a materials management system in one company over a 15-year period. Using a process research model developed by Newman and Robey, we identify 44 events in the process and define them as either encounters or episodes. Encounters are concentrated events, such as meetings and announcements, that separate episodes, which are events of longer duration. By examining the sequence of events over the 15 years of the case, we identify a pattern of repeated failure, followed by success. Our discussion centers on the value of detecting and displaying such patterns and the need for theoretical interpretation of recurring sequences of events. Five alternative theoretical perspectives, originally proposed by Kling, are used to interpret the sequential patterns identified by the model. We conclude that the form of the process model allows researchers who operate from different perspectives to enrich their understanding of the process of system development.
Journal: ACM Transactions on Information Systems - TOIS , vol. 14, no. 1, pp. 30-63, 1996
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    • ...Conflict is defined generally as “a dynamic process that occurs between interdependent parties as they experience negative emotional reactions to perceived disagreements and interference with the attainment of their goals” (Barki and Hartwick 2001, p.198), and, in particular, functional group conflict in the IS domain is the conflict between departments or groups within an organization (see also Lamp et al. 2003; Robey and Newman 1996; Yeh ...

    Edgar A. Maldonadoet al. Collaborative systems development in disaster relief: The impact of mu...

    • ...and how a prior closure re-open, change, and re-close [32]? To facilitate the discussion, a process model that identified the sequence of the events leading to the outcomes of our research interest was employed [33]...

    Pei-Hung Juet al. The Evolution of ERP Closure: Insights from the Social Shaping View of...

    • ...We deepen our analysis by looking at how two large organizations have experienced a pattern of failure in the ISD in the past but have transformed the way they build IS, moving from negative patterns to successful ones [11, 18]...
    • ...In ISD projects the timescale often precludes such speedy reactions even though radical solutions may be required to break the cycle of failure (new project managers and other staff, new IT partners, new methodologies, etc.) [18]...
    • ...4 For details of the interpretive research methods employed, please refer to the original papers [18, 11]...

    Mike Newmanet al. Why Can’t We Bet on ISD Outcomes: ISD “Form” as a Predictor of Success

    • ...In our proposed approach, a punctuated equilibrium model is used to aid the empirical detection of repeated patterns of social activity and complex social history [37], [44], [46]...
    • ...Overall, our process study provides rich insights into the historical patterning effects of success and failure, i.e., how behaviors and structures become reinforced by repetition [46] and how these patterns influence future outcomes...
    • ...Failure can become an opportunity for learning or a cyclical pattern repeated many times [46]...

    Gary PANet al. Managing Information Technology Project Escalation and De-Escalation: ...

    • ...coordination (Curtis et al. 1988, Robey and Newman 1996, Sawyer et al. 1997, Sawyer and Guinan...

    Jungpil Hahnet al. Emergence of New Project Teams from Open Source Software Developer Net...

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