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Usability testing vs. heuristic evaluation: was there a contest?

Usability testing vs. heuristic evaluation: was there a contest?,ACM Sigchi Bulletin,Robin Jeffries,Heather Desurvire

Usability testing vs. heuristic evaluation: was there a contest?   (Citations: 44)
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Recent research comparing usability assessment methods has been interpreted by some to imply that usability testing is no longer necessary, because other techniques, such as heuristic evaluation, can find some usability problems more cost-effectively. Such an interpretation grossly overstates the actual results of the studies. In this article, we, as authors of studies that compared inspection methods to usability testing, point out the rather severe limitations to using inspection methods as a substitute for usability testing and argue for a more balanced repertoire of usability assessment techniques.
Journal: ACM Sigchi Bulletin , 1992
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    • ...Some studies claim that heuristic evaluation misidentifies some usability problems by identifying issuesthat, if implemented/corrected in the evaluated design, would not improve its usability (Jeffries and Desurvire 1992, Simeral and Branaghan 1997, Bailey 2001)...

    Layla Hasanet al. A comparison of usability evaluation methods for evaluating e-commerce...

    • ...Some studies claim that heuristic evaluation misidentifies some usability problems by identifying issuesthat, if implemented/corrected in the evaluated design, would not improve its usability (Jeffries and Desurvire 1992, Simeral and Branaghan 1997, Bailey 2001)...

    Layla Hasanet al. A comparison of usability evaluation methods for evaluating e-commerce...

    • ...While usability tests in the lab provide deep feedback based on real users interacting with the interface, they have many drawbacks [9, 21, 27, 33]...
    • ...One of the generalized results from these studies is that usability inspection methods identify many usability defects that are overlooked by usability tests in the lab and vice versa, which suggest that the best results are achieved by combining empirical tests and inspections [21, 27]...

    Umer Farooqet al. API usability peer reviews: a method for evaluating the usability of a...

    • ...Jeffries and Desurvire [29] suggest that if development resources are used to correct false alarms, then this may make the application less usable...

    Gavin Simet al. Evidence Based Design of Heuristics for Computer Assisted Assessment

    • ...There is stronger agreement that inspection methods (including heuristic evaluation and cognitive walkthrough) and user testing identify usability issues of different sorts and scope (Bailey, Allan & Raiello, 1992; Karat, 1994; Desurvire, 1994; Karat, 1997), with inspection being more effective in the earlier stages of the development cycle (Jeffries & Desurvire, 1992; Karat, Campbell & Fiegel, 1992; Desurvire, 1994; Karat, ...

    Ann E. Blandfordet al. Scoping Analytical Usability Evaluation Methods: A Case Study

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