New tools for the determination of e-commerce inhibitors

Decisions on electronic commerce (EC) participation are of importance not only to the firms involved but also increasingly for national economic progress. Such decisions involve simultaneous analysis of the intra- and inter-organizational systems, adoption of new business models and often the wholesale restructuring of existing business models. Firms' ability to progress in the EC domain is dependent in part on the inhibitors that restrict their forward movement. The complexity of these relationships combined with the relative immaturity of EC warrant careful selection of analytical tools for the analysis of EC participation and investment decisions. This research into EC inhibitor appraisal is conducted in Singapore, an appropriate environment for this purpose being both an island state and an active IT participant on the international stage. An integrated suite of research techniques is presented, combining a survey, focus group discussions with group decision support systems, and computer-assisted qualitative analysis of the Group Decision Support Systems (GDSS)-facilitated focus groups (Computer-Assisted Qualitative Data Analysis, CAQDAS). The paper evaluates the results and methodology within a framework of grounded theory, and in the process of building a foundation for further research, presents a rich and far-reaching set of conjectures about the EC inhibitor process.

...Small market scale Electronic commerce Debreceny et al. (2003) Conservative market attitude IT and innovation March-Chordà et al. (2002) Thin market or user base Electronic Market Systems Lee and Clark (1996)...
...System no longer deemed fashionable General system innovation Abrahamson (1991) “Too much hype” Electronic commerce Debreceny et al. (2003) Anti hype or fashion effects...
...Legal and policy infrastructure Electronic commerce Debreceny et al. (2003) Lack of consumer protection Electronic commerce Debreceny et al. (2003) Import tariffs and export policy IT innovation Hadjimanolis (1999)...
...Legal and policy infrastructure Electronic commerce Debreceny et al. (2003) Lack of consumer protection Electronic commerce Debreceny et al. (2003) Import tariffs and export policy IT innovation Hadjimanolis (1999)...
...Y2K problem Electronic commerce Debreceny et al. (2003)...
...Investments in current model Electronic commerce Debreceny et al. (2003)...
...Existing technological inhibitors Electronic commerce Debreceny et al. (2003) Insufficient or dominant Legacy system...
...Low degree of innovation Electronic commerce Debreceny et al. (2003)...
...Manager uncertainty CAD/CAM Beatty and Gordon (1988) Uncertainty of market acceptance IT and innovation March-Chordà et al. (2002) Technical uncertainty IT and innovation March-Chordà et al. (2002) Lack of environmental knowledge General technology Parente and Prescott (1994) Lack of market understanding Electronic commerce Debreceny et al. (2003)...
...Unclear future business model Electronic commerce Debreceny et al. (2003)...
...Skill shortage Electronic commerce Debreceny et al. (2003) Skills shortage Microcomputers Cragg and King (1993) MIS lack analysis and design skills IS support for manufacturing Chang (2002) Staff skill problems IS support for manufacturing Chang (2002)...
...Unfriendly system interface IS support for manufacturing Chang (2002) Over-provision of information MIS Ackoff (1967) Data inaccuracy IS support for manufacturing Chang (2002) Lack of content Electronic commerce Debreceny et al. (2003) Immature technology Client/Server Computing Schultheis and Bock (1994)...

Keywords (12)

Related Publications (6)

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