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Myopia, customer returns and the theory of planned behaviour

Myopia, customer returns and the theory of planned behaviour,10.1362/026725708X273993,Journal of Marketing Management,Tamira King,Charles Dennis,Len T

Myopia, customer returns and the theory of planned behaviour   (Citations: 3)
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Journal: Journal of Marketing Management , vol. 24, no. 1, pp. 185-203, 2008
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    • ...These include: cheating (Wirtz & Kum, 2004), deshopping (King, Dennis, & Wright, 2008), grudgeholding (Aron, Judson, Aurand, & Gordon, 2007), illegitimate complaining (Reynolds & Harris, 2005), Internet deviance (Freestone & Mitchell, 2004), physical violence (McColl-Kennedy, Patterson, Smith, & Brady, 2009), sexual abuse (Yagil, 2008), shoplifting (Tonglet, 2002), vandalism (Fisher & Baron, 1982), and verbal abuse (Grandey, Dickter, & Sin, 2004)...

    Kate L. Dauntet al. Exploring the forms of dysfunctional customer behaviour: A study of di...

    • ...These include: cheating (Wirtz & Kum, 2004), deshopping (King, Dennis, & Wright, 2008), grudgeholding (Aron, Judson, Aurand, & Gordon, 2007), illegitimate complaining (Reynolds & Harris, 2005), Internet deviance (Freestone & Mitchell, 2004), physical violence (McColl-Kennedy, Patterson, Smith, & Brady, 2009), sexual abuse (Yagil, 2008), shoplifting (Tonglet, 2002), vandalism (Fisher & Baron, 1982), and verbal abuse (Grandey, Dickter, & Sin, 2004)...

    Kate L. Dauntet al. Exploring the forms of dysfunctional customer behaviour: A study of di...

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