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Informal workspaces communication: what is it like and how might we support it? proceedings of chi'94

Informal workspaces communication: what is it like and how might we support it? proceedings of chi'94,S. Whittaker,D. Frolich

Informal workspaces communication: what is it like and how might we support it? proceedings of chi'94   (Citations: 9)
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    • ...Real-time awareness has been argued and shown to have positive effects on the coordination of work (Dourish & Bly, 1992; Gutwin, Greenberg, & Roseman, 1996; Whittaker, Frohlich, & Daly-Jones, 1994)...

    Antti Oulasvirtaet al. Interpreting and Acting on Mobile Awareness Cues

    • ...Previous research has shown significant differences in IM communication resulting from the frequency of use (by an individual), as well as from the frequency of communication between a pair of users [14] (related differences were observed by [21] in face-to-face communication)...

    Daniel Avrahamiet al. Communication characteristics of instant messaging: effects and predic...

    • ...A great deal of other work has focused on the sharing of rich information in the physical environment and its importance for communication (Kahneman, 1973; Argyle and Graham, 1977; Bly, 1988; Whittaker et al., 1993, 1994; Kraut et al., 1996; Nardi et al., 1996; Moran et al., 1998; Mynatt et al., 1999; Kraut et al., 2002; Olson et al., 2002)...
    • ...Unless scheduled in formal meetings, negotiating conversational availability is an ongoing problem in the work of connection (Kraut et al., 1990; Fish et al., 1992; Tang and Rua, 1994; Whittaker et al., 1994; Whittaker 1995; Nardi et al., 2000; Hudson et al., 2002)...

    Bonnie A. Nardi. Beyond Bandwidth: Dimensions of Connection in Interpersonal Communicat...

    • ...(Clark & Brennan, 1991, Olson & Olson, 2001, Whittaker et al., 1994)...

    Bonnie A. Nardiet al. The Place of Face-to-Face Communication in Distributed Work

    • ...By informal we mean interactions that are generally impromptu, brief, context-rich and dyadic [16,34,35,36]...
    • ...These interactions support joint problem solving, coordination, social bonding, and social learning— all of which are essential for complex collaboration [16,17,19,20,23,24,34,35]...
    • ...Other recent empirical and systems work on informal communication [16,26,35], awareness [8,13,14], and media spaces [2,10,11,21,22,30,36] has drawn attention to phenomena that relate to outeraction...
    • ...IM interactions share many of the characteristics of informal face to face communication, being opportunistic, brief, context-rich and dyadic [16,35]...
    • ...Because informal conversations are not scheduled, negotiating conversational availability is problematic [9,10,16,30,34,35]...
    • ...Often informal conversations are comprised of intermittent interactions, so effort must be expended to create and maintain connection with others, and to preserve a sense of conversational context between interactions [16,35,36]...
    • ...About 60% of workplace phone calls fail to reach intended recipients because they aren’t there, or they are already talking to someone else [25,27,30,35]...
    • ...Colocated workers maintain a sense of others as they are opportunistically encountered in shared spaces such as coffee rooms or hallways [2,8,10,16,20,30,34,35]...
    • ...Using IM to negotiate availability may address major problems observed with using video to initiate informal communications between remote collaborators [10,14,21,30,34,35]...
    • ...This may reduce the current high failure rates in initiating work phone calls [25,27,30,34,35]...

    Bonnie A. Nardiet al. Interaction and outeraction: instant messaging in action

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