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From users involvement to users' needs understanding: A case study

From users involvement to users' needs understanding: A case study,10.1016/j.ijmedinf.2009.06.007,International Journal of Medical Informatics,Julie N

From users involvement to users' needs understanding: A case study   (Citations: 1)
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Companies developing and commercializing Healthcare IT applications may decide to involve the users in the software development lifecycle in order to better understand the users’ needs and to optimize their products. Unfortunately direct developers–users dialogues are not sufficient to ensure a proper understanding of the users’ needs. It is also necessary to involve human factors specialists to analyze the users’ expression of their needs and to properly formalize the requirements for design purposes. The objective of this paper is to present a case study reporting the collaborative work between HF experts and a company developing and commercializing a CPOE. This study shows how this collaboration helps resolve the limits of direct users involvement and usual problems pertaining to users’ needs description and understanding.
Journal: International Journal of Medical Informatics , vol. 79, no. 4, pp. 76-82, 2010
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