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Wikis at work: success factors and challenges for sustainability of enterprise Wikis

Wikis at work: success factors and challenges for sustainability of enterprise Wikis,10.1145/1832772.1832780,Jonathan Grudin,Erika Shehan Poole

Wikis at work: success factors and challenges for sustainability of enterprise Wikis   (Citations: 6)
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We examined wiki use in a range of enterprise settings. We found many thriving wikis, but they were a minority of the thousands for which we obtained data. Even an actively used wiki can disappoint some important stakeholders. Careful stakeholder analysis and education may be crucial to successful wiki deployment. We identify a range of success factors, sources of wiki abandonment, and approaches to addressing the challenges. Some of our observations may extend to other social media.
Conference: International Symposium on Wikis - WIKIS , pp. 1-8, 2010
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    • ...0 in a workplace, as identified in recent surveys (Grudin and Shenan 2010)...

    Miloš Milovanovićet al. Wiki as a corporate learning tool: case study for software development...

    • ...Based on the notions and works discussed in the previous sections, as well as on a specific set of recent literature studies (Grudin and Poole 2010, Hester 2010, Holtzblatt et al...

    Ioanna Lykourentzouet al. Wikis in enterprise settings: a survey

    • ...The cost associated with these actions is mostly due to the static, or non-interactive, nature of wikis and their tendency to become disorganized and out of date [2, 9]. Many of these pages thus remain incomplete, while consuming the resources of and confusing those who visit (e.g., [5])...

    Nicholas Konget al. VisualWikiCurator: human and machine intelligencefor organizing wiki c...

    • ...Based on the notions and works discussed in the previous sections, as well as on a specific set of recent literature studies (Grudin and Poole 2010, Hester 2010, Holtzblatt et al...

    Ioanna Lykourentzouet al. Wikis in enterprise settings: a survey

    • ...Other statistics about corporate wikis from MITRE [19], IBM [2], and Microsoft [17] suggest that while many employees report that they used wikis, very few are those who actually contribute...
    • ...These factors include high costs for contributing and maintaining content [19, 17], time [20] or attention [38], the large amount of irrelevant or outdated content [20, 17], or the limited relevance of the content for business goals [20], or other factors such as not knowing how to get started [20, 10], not wanting to share unfinished work or disclose potentially sensitive information [19]...
    • ...These factors include high costs for contributing and maintaining content [19, 17], time [20] or attention [38], the large amount of irrelevant or outdated content [20, 17], or the limited relevance of the content for business goals [20], or other factors such as not knowing how to get started [20, 10], not wanting to share unfinished work or disclose potentially sensitive information [19]...

    Les Nelsonet al. Studying the Adoption of Mail2Tag: an Enterprise2.0 Tool for Sharing

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