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Don't look now, but we've created a bureaucracy: the nature and roles of policies and rules in wikipedia

Don't look now, but we've created a bureaucracy: the nature and roles of policies and rules in wikipedia,10.1145/1357054.1357227,Brian S. Butler,Elisa

Don't look now, but we've created a bureaucracy: the nature and roles of policies and rules in wikipedia   (Citations: 25)
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Wikis are sites that support the development of emergent, collective infrastructures that are highly flexible and open, suggesting that the systems that use them will be egalitarian, free, and unstructured. Yet it is apparent that the flexible infrastructure of wikis allows the development and deployment of a wide range of structures. However, we find that the policies in Wikipedia and the systems and mechanisms that operate around them are multi-faceted. In this descriptive study, we draw on prior work on rules and policies in organizations to propose and apply a conceptual framework for understanding the natures and roles of policies in wikis. We conclude that wikis are capable of supporting a broader range of structures and activities than other collaborative platforms. Wikis allow for and, in fact, facilitate the creation of policies that serve a wide variety of functions. Author Keywords Wikis, Wikipedia, community, collaboration, policy, policies, rules, dynamics.
Conference: Computer Human Interaction - CHI , pp. 1101-1110, 2008
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    • ...Wikipedia has developed an extensive policy system to govern areas ranging from the process of becoming an administrator to what constitutes an encyclopedic article to methods for managing conflict and consensus building to defining plagiarism [2][5][6][12]...
    • ...Butler et al. [6] identified 44 wiki pages in the “Wikipedia official policy” category and 248 in the “Wikipedia guidelines” as of 2007...

    Aniket Kitturet al. Beyond Wikipedia: coordination and conflict in online production group...

    • ...Because it was such a phenomenon, there has been much research about Wikipedia and its usage, growth, and culture [4, 10, 18, 20]...
    • ...Corporate wikis, however, may not have principles as well defined as Wikipedia's which has hundreds of pages on policies, guidelines and help [4]...
    • ...As Mader [15] noted in an article on his website, "You should be thinking in terms of guiding people, instead of imposing a strict set of rules and measurements." Recent research by Butler et al. [4] suggested that Wikipedia may provide a model for how policies and guidelines that support the successful operation of wikis in an enterprise can emerge...

    Lester J. Holtzblattet al. Factors impeding Wiki use in the enterprise: a case study

    • ...Ensuring the quality of information on Wikipedia constitutes a challenge to its contributors (Kittur and Kraut 2008), however their effort is rewarded with highly visible contributions (Butler et al. 2008) and for some individuals it even provides a benefit for their professional career (Nov 2007)...

    Bernd Plodereret al. Collaboration on Social Network Sites: Amateurs, Professionals and Cel...

    • ... to subvert traditional gatekeeping processes, if actors within a deliberative community are privileged with the power or social capital to make authoritative decisions, then the community is effectively substituting the old elite gatekeepers from traditional media with new elite gatekeepers in social media [3, 6]. In light of this, the existence of an administrative infrastructure to negotiate and arbitrate disputes on Wikipedia [4, 9] ...

    Brian Keeganet al. Egalitarians at the gate: one-sided gatekeeping practices in social me...

    • ...Here we see that editors and authors tend to come and go very quickly [4,12] and, as articles mature, it might be more valuable to have a larger set of contributors or maintainers [11]...

    Carman Neustaedteret al. The role of community and groupware in geocache creation and maintenan...

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