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Visual documentation of knowledge work: an examination of competing approaches

Visual documentation of knowledge work: an examination of competing approaches,10.1145/1297144.1297169,Mark Zachry,Clay Spinuzzi,William Hart-davidson

Visual documentation of knowledge work: an examination of competing approaches   (Citations: 2)
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Approaches to researching and understanding knowledge work in contemporary organizations have proliferated during the last decade. Interest in this area has been particularly charged by the emergence of knowledge management as a concern for administrators and managers. One of the challenges addressed by researchers working in this area is constructing visual representations of knowledge work. This paper examines competing approaches to such visualization work, exploring trends in current research-based work.
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    • ...An intelligent, informatics-based approach to modeling would help organizations transcend current models that are of limited use at best because they are predicated on focused sequences of formal work to generate primary texts (see, for example, the discussion in [10])...
    • ...In this regard, the modeling approach being explored here has some overlap with knowledge management and workflow systems, though such systems have significant limitations and very seldom are oriented toward helping knowledge workers themselves reason about their own work (see related discussion in [10] and [2])...

    Zachry Mark. Investigating New Techniques for Developing Meaningful Models of Knowl...

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