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Service Management: Driving the Future of IT

Service Management: Driving the Future of IT,10.1109/MC.2007.183,IEEE Computer,Ben Clacy,Brian Jennings

Service Management: Driving the Future of IT   (Citations: 3)
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Information technology service management is a process-oriented approach for managing large-scale IT systems that focuses on the delivery and support of quality IT services rather than on technology per se. ITSM accomplishes this by leveraging the information technology infrastructure library, a collection of interrelated books that provide best practice guidelines.
Journal: IEEE Computer - COMPUTER , vol. 40, no. 5, pp. 98-100, 2007
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