Design in the Australian Taxation Office

Design in the Australian Taxation Office,10.1162/desi.2008.24.1.55,Design Issues,John Body

Design in the Australian Taxation Office   (Citations: 3)
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Journal: Design Issues , vol. 24, no. 1, pp. 55-67, 2008
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    •”(ATO 2008). This “value” is the result of a journey of applying design since 1999/2000 as part of the integrated tax design project, initiated out of a review of the business tax system in late 1999 (Ralph 1998-1999:91; Preston 2004:208) and other events which exposed significant numbers in the community who were having poor experiences with the tax system (Junginger 2006:253-257; Body 2007:56) e.g...
    • ...The early criticisms and evidence of poor community experiences with the tax system (Body 2007:56) meant that the internal, or inside-out view of designing tax changes needed to be challenged if there was to be a significant change in how people in the community experienced the tax system...

    Nina Terrey. A complex organisation embedding human-centred design: A case study

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