Mediated Chat Development Process: Avoiding Chat Confusion on Educational Debates
The objective of this research is to reduce confusion in chat conversation, which is the main problem regarding the use of chat tools for holding online course debates. This problem is investigated using a Groupware Engineering approach. A number of successive versions of the Mediated Chat tool have been developed as part of this research. This research aims at producing an enhanced chat tool designed for educational debates through which a chat conversation could be followed more easily.