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Groupware implementation: reinvention in the sociotechnical frame

Groupware implementation: reinvention in the sociotechnical frame,10.1145/240080.240355,Tora K. Bikson,J. D. Eveland

Groupware implementation: reinvention in the sociotechnical frame   (Citations: 38)
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%ciotechnical systems theory suggests several themes about implementation, including continuous mutual adaptation of tool and context, task emphasis, the priority of process, and changes in evaluative criteria over time. The effectiveness of these ideas is illustrated in the experience of the World Bank in its implementation of a group decision support system, GroupSystems.
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    • ...human network required to prototype, integrate, harden, and nurture ideas from concept to maturity [3].” With a similar meaning, the establishment of a “human infrastructure” was used to help explain successful groupware deployment at the World Bank [4]...

    Charlotte P. Leeet al. The human infrastructure of cyberinfrastructure

    • ...This concept has been important in HCI and CSCW studies of group decision support systems (Bikson and Eveland, 1996), telephony services (Antón and Potts, 2001), and IT adoption (Muller and Millen, 2001), informed in part by earlier research from social studies of technology (e.g., Rogers, 1995; Sproull and Kiesler, 1991; Tornatsky and Fleischer, 1992)...

    Michael J. Mulleret al. Working Together Inside an Emailbox

    • ...facilitation is found to constitute a key factor in electronic meeting success [22, 23, 16]...

    Rob Ansonet al. Beyond Face-to-Face: A Field Study of Electronic Meetings in Different...

    • ...Bikson and Eveland (1996) describe how a group decision support system was integrated into the World Bank, though it was rarely used for the originally intended decision-making tasks...
    • ...Such adoption is particularly challenging as it involves the coordination of a number of actions when people are distributed: people must inform each other about the technology, coordinate in the decision to use it, and implement it. These challenges are quite di!erent than those that face collocated potential users such as with GDSS systems (Bikson & Eveland, 1996; Grohowski, McGo!, Vogel, Martz, & Nunamaker, 1990; Post, 1992; ...
    • ...The use of the technology can continually evolve (Bikson & Eveland, 1996)...

    Gloria Market al. Groupware adoption in a distributed organization: transporting and tra...

    • ...Bikson and Eveland [46] GroupSystem Technology (group decision support) System champion to ensure successful Implementation Assessment of users needs by doing research (primary and secondary) Majority of users felt the system contributed to the learning and collaboration objectives...
    • ...It has been noted in the literature [46] that push techniques can increase groupware implementation success...

    Neel Chauhanet al. Organisational learning via groupware: a path to discovery or disaster...

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