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Risk management in laboratory medicine: quality assurance programs and professional competence

Risk management in laboratory medicine: quality assurance programs and professional competence,10.1515/CCLM.2007.165,Clinical Chemistry and Laboratory

Risk management in laboratory medicine: quality assurance programs and professional competence   (Citations: 7)
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To guarantee excellent performance and service, the process of identifying and treating error risks must be integrated into the total testing process. Quality Assurance Programs (QAPs) represent an important tool that allows us to identify errors and pinpoint any need for further systematic investigations, and to rec- tify procedures to improve the inputs and processes by which the service is delivered. The models used by the laboratory to assure quality and manage the risk of errors have been modified in line with an approach in which the identification of quality goals and the redefinition of professionals duties and responsibilities are indispensable. Error risk is cur- rently high in some areas of laboratory activity, and QAP is needed now more than ever. The present paper provides some descriptive exam- ples of an approach that can be followed to manage an External Quality Assessment Scheme (EQAS) and quality indicators (QIs), the main tools used by labo- ratories to assure the quality of their service, for the prevention of error risk. In particular, we describe the correct approach to choose EQAS, to use information from the EQAS report, to design a QI model, and to analyze any QI data. The examples highlight that any well-designed quality system can be ineffective if it is not managed by highly competent professionals with a deep sense of responsibility. Clin Chem Lab Med 2007;45:756-65.
Journal: Clinical Chemistry and Laboratory Medicine - CLIN CHEM LAB MED , vol. 45, no. 6, pp. 756-765, 2007
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