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Teaching our customers to help themselves: the resource desk as the next step in the evolution of the help desk environment

Teaching our customers to help themselves: the resource desk as the next step in the evolution of the help desk environment,10.1145/354908.354983,Cynt

Teaching our customers to help themselves: the resource desk as the next step in the evolution of the help desk environment  
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Conference: SIGUCCS Conference on User Services , pp. 334-335, 2000
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