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Empirical Study
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Stakeholder Analysis
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StakeNet: using social networks to analyse the stakeholders of large-scale software projects
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StakeNet: using social networks to analyse the stakeholders of large-scale software projects
(
Citations: 5
)
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Soo Ling Lim
,
Daniele Quercia
,
Anthony Finkelstein
Many software projects fail because they overlook stakeholders or involve the wrong representatives of significant groups. Unfortunately, existing methods in
stakeholder analysis
are likely to omit stakeholders, and consider all stakeholders as equally influential. To identify and prioritise stakeholders, we have developed StakeNet, which consists of three main steps: identify stakeholders and ask them to recommend other stakeholders and stakeholder roles, build a
social network
whose nodes are stakeholders and links are recommendations, and prioritise stakeholders using a variety of
social network
measures. To evaluate StakeNet, we conducted one of the first empirical studies of requirements stakeholders on a software project for a 30,000-user system. Using the data collected from surveying and interviewing 68 stakeholders, we show that StakeNet identifies stakeholders and their roles with high recall, and accurately prioritises them. StakeNet uncovers a critical stakeholder role overlooked in the project, whose omission significantly impacted project success.
Conference:
International Conference on Software Engineering - ICSE
, pp. 295-304, 2010
DOI:
10.1145/1806799.1806844
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Citation Context
(5)
...There is a trend towards using web-based application such as forums, wikis, and recommender systems to elicit and prioritizing requirements from very large number of stakeholders [1], [
2
]...
Varsha Veerappa
,
et al.
Clustering Stakeholders for Requirements Decision Making
...Identifies stakeholders by asking them to recommend other stakeholders, builds a social network of stakeholders from their recommendations, and prioritises the stakeholders using social network measures [
4
]...
...This method has been evaluated in a substantial real-world software project, RALIC (the Replacement Access, Library and ID Card project) in University College London [2,
4
, 5]. Results show that the method identifies a comprehensive set of stakeholders and requirements, and accurately prioritises requirements...
...A stakeholder’s influence in the project is calculated using the betweenness centrality measure in the stakeholder network; this measure ranks a stakeholder by summing the number of shortest paths between other pairs of stakeholders that pass through that stakeholder [
4
]...
...The measure is used as it produces the most accurate prioritisation [2,
4
]...
...For the implementation of StakeSource2.0, previous research [2,
4
] identified the following key requirements...
Soo Ling Lim
,
et al.
StakeSource2.0: using social networks of stakeholders to identify and ...
...Some writers have looked to explore the relationships between stakeholders using social network analysis techniques [41][42][
43
]...
...This could also be argued to be the case with identifying and analysing the power relationships between stakeholders using social network analysis [60][
43
]...
Alastair Milne
,
et al.
Power and politics in requirements engineering: A proposed research ag...
...In our research reported in this ICSE [
4
], we have developed StakeNet, an approach for stakeholder analysis...
...StakeSource prioritises stakeholder roles and stakeholders by their characteristics using social network measures [
4
] such as betweenness centrality, closeness centrality, and PageRank...
...For StakeSource’s implementation, we have the following key requirements, which are informed by our recent research [
4
]...
Soo Ling Lim
,
et al.
StakeSource: harnessing the power of crowdsourcing and social networks...
...Lim et al. use a social network approach to prioritize the stakeholders based on a salience measurement that is computed from the values that stakeholders give each other [
7
]...
Carlos Castro-Herrera
.
A hybrid recommender system for finding relevant users in open source ...
References
(22)
Understanding Project Sociology by Modeling Stakeholders
(
Citations: 15
)
Ian F. Alexander
,
Suzanne Robertson
Journal:
IEEE Software - SOFTWARE
, vol. 21, no. 1, pp. 23-27, 2004
Emergence of scaling in random networks
(
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Albert-Laszlo Barabasiand
,
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Journal:
Science
, 1999
A Faster Algorithm for Betweenness Centrality
(
Citations: 363
)
Ulrik Brandes
Published in 2001.
On variants of shortest-path betweenness centrality and their generic computation
(
Citations: 29
)
Ulrik Brandes
Journal:
Social Networks - SOC NETWORKS
, vol. 30, no. 2, pp. 136-145, 2008
The anatomy of a large-scale hypertextual Web search engine
(
Citations: 4567
)
Sergey Brin
,
Lawrence Page
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Computer Networks and Isdn Systems - CN
, vol. 30, no. 1-7, pp. 107-117, 1998
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Citations
(5)
Clustering Stakeholders for Requirements Decision Making
(
Citations: 1
)
Varsha Veerappa
,
Emmanuel Letier
Conference:
Requirements Engineering: Foundation for Software Quality - REFSQ
, pp. 202-208, 2011
StakeSource2.0: using social networks of stakeholders to identify and prioritise requirements
Soo Ling Lim
,
Daniela Damian
,
Anthony Finkelstein
Conference:
International Conference on Software Engineering - ICSE
, pp. 1022-1024, 2011
Power and politics in requirements engineering: A proposed research agenda
Alastair Milne
,
Neil Maiden
Conference:
Requirements Engineering, IEEE International Conference - RE
, pp. 187-196, 2011
StakeSource: harnessing the power of crowdsourcing and social networks in stakeholder analysis
(
Citations: 2
)
Soo Ling Lim
,
Daniele Quercia
,
Anthony Finkelstein
Conference:
International Conference on Software Engineering - ICSE
, pp. 239-242, 2010
A hybrid recommender system for finding relevant users in open source forums
Carlos Castro-Herrera
Conference:
International Workshop on Managing Requirements Knowledge - MARK
, 2010